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Westminster City Council

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commercial waste seasons greetings

Seasons Greetings to all our Customers

A special thank you to all our customers for your business during 2016. We look forward to working with you in 2017. Business will run as normal throughout the entire Christmas and New Year period and details can be found in our blog “No changes to commercial waste collections over Christmas”.

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waste collections over christmas

No changes to commercial waste collections over Christmas

Operating every day over the holiday period Whilst many businesses take something of a break over Christmas and New Year, we are well aware that thousands of our customers operate every day of the year. Just like us.  So please be reassured that the City Council’s commercial waste and recycling collections will operate as normal …Read more

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How to report something going wrong

We’ve improved the way of reporting any service issues online. From this week, you can save time and effort by reporting any service issue directly through our new portal “Report-It!”.

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which waste bin

Which bin to use and why it is important

You have done all the right things. You have established what waste services you need, and you know what times the collections are. You have the correct bins or containers and the right coloured bags – so what could go wrong?

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Why should you use Westminster City Council's Commercial Waste Services?

We can help you improve your green credentials

By choosing us your green credentials will shoot through the roof. We guarantee your waste is not sent to a landfill site where it can generate harmful methane gas. Instead, it is used to generate electricity and heat for 50,000 London homes every year.

  • Your recycling is sent to Southwark where it is sorted and sent to other sites to be reused or made into new materials.
  • Your recycling is processed in this country and will not be shipped abroad.

See our Infographic on ‘What happens to our rubbish and recycling in Westminster

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We’re reliable and flexible

Your waste and recycling is the last thing you have time to worry about. That’s why we offer you low cost and reliable services to take care of it for you. 

  • Our costs are among the lowest in the UK, and you don’t pay VAT – up to 20% cheaper than a private waste collector
  • Our experience – we collect 195,000 tonnes of waste a year, enough to fill 24,000  double decker buses
  • More collection vehicles than any other service in central London
  • Green credentials: we use local waste facilities and do not send your waste to landfill
  • Up to three collections every day
  • Excellent customer service including your own personal account manager
  • A telephone helpline available 24-hours a day
  • A three-hour response time to deal with unexpected problems
  • Reliability – we did not miss any collections during major events and bad weather has never stopped our collections