Business rates do not cater for waste collection from your business and shouldn’t be viewed in the same light as council tax. The law says that every business is responsible for the waste it creates and for managing this waste the right way. For most businesses this is fairly straightforward. The law requires you to contract with a registered waste carrier such as Westminster. Its preferred to have your waste and recycling collected via metal or plastic bins avoiding the need to place waste on the pavement in plastic bags. Wherever this isn’t possible we sell specific commercial waste bags on a pre-paid basis. The cost of each bag pays for collecting and disposing of the waste you put in them. The more waste you produce the more needs to be paid. This ensures the polluter pays for the mess created. Simple, straightforward and fair. When businesses are not doing their bit and present waste in ordinary black bags they will be fined by Westminster’s City Inspectors. This also happens when you place your rubbish out at the wrong time.
Once your order has been processed and the payment received in full (provided the credit limit has not been exceeded for invoiced orders) your pre-paid bags will normally be dispatched and delivered the following working day. Our delivery team works from Monday – Friday. If you have any special delivery requirements please state them at the time of order.
Business rates are set by HM Treasury and don’t include for local service provision such as waste collection. Under environmental legislation businesses are obliged to pay for the waste they create and for it to be collected and disposed of in the correct way. The types and quantities of waste produced by businesses varies significantly hence an average charge to all businesses wouldn’t be fair; those who produce little waste would end up paying for those who produce a lot.
Before our service starts, you must complete and submit a waste transfer note (WTN). This is a legal document that needs to exist between the business (waste producer) and Westminster (waste collector). The WTN is not a contract but a declaration of the type of rubbish that will be collected from your site(s), how this is contained, when it is collected and where it is taken to. WTNs were introduced to provide an audit trail of how waste is dealt with and where it has been disposed of. WTNs are required to be kept for a minimum of 2 years. Failure to produce a WTN upon request can lead to a fine. Please see the example on how to correctly complete your WTN.
Only registered customers can obtain a WTN from us. You can download the WTN when you order through the online portal or one is sent out when you order over the phone (020 76416180). We do not send out blank WTNs to unregistered businesses.
Each street has an allocated time when bag waste is collected. Find out the pick up times for commercial waste in your street. These times apply to both businesses and residents regardless of which waste collector will collect it. Bags must not be placed on the footpath more than 30 minutes prior to the allocated pick up time otherwise you may receive a fine. Please place bags and boxes outside your own property as close to the edge of your property as possible. This will avoid unsightly large heaps of waste on the pavement. Please bear in mind that different waste types are collected by different trucks, sometimes at different times. The times at which your waste containers (bins) are emptied are stated on your service agreement.
Rubbish (both bagged and containerised) that doesn’t comply with collection guidelines can be left behind and remains your responsibility.
We cover the whole of Westminster. Apart from serving Westminster businesses we can assist you in finding a national waste management solution if you are part of a chain of businesses.
It may be necessary to contact you if we need to clarify any information in a request or order you have submitted. If this is the case we can get in touch with you more easily and therefore delivery your service more effectively if we have a range of methods by which to contact you.
With organisations there may be a number of users who will be contacts for the same organisation. If an address changes for the organisation this affects all users and accounts associated with the organisation. Therefore we ask that you contact us so that we can ensure that confirmation of the address change is obtained where required, and that the correct amendments are made.
Please follow this link for more information on where the waste we collect from your business is taken to.
Yes. Our external banking service is protected by advanced levels of encryption technology to protect your personal information. Other people will not be able to intercept your banking details. Please see the step-by-step guide to making an online payment for further details.
We accept all major debit and credit cards for online payments and phone orders. When you receive a monthly invoice from us you can best settle this using Direct Debit. Just contact us to set one up.
If these answers don’t help with your query, why not have a read on these information pages? You’re always welcome to contact us if your question isn’t answered on the website. For service information and developments please visit the News section. Why not stay up to date on commercial waste matters and sign up to the E-newsletter for businesses