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Westminster City Council

Providing hotel waste management services in Westminster

Hotel partners with Westminster City Council for continuous improvement in hospitality waste management

hotel waste managementFor those readers involved in operating one of the many Westminster’s hotels or event venues, we’d like to draw your attention to our latest case study featuring The Langham Hotel. In this case study, we take a look at some of the drivers behind improvements in hotel waste management through working with Westminster City Council in this important business sector.

Introducing The Langham Hotel

The Langham Hotel is synonymous with 5-star luxury. With 400 rooms serving both leisure and blue-chip business clients, this Victorian hotel, operating since 1865, is just off busy Oxford Street. Guests in the hotel can be residents or can be attending one of the many meetings and conferences hosted all year around.

Where do waste and recycling fit?

Waste management to The Langham Hotel is not simply a cost overhead. The Global Hotel Group, of which The Langham is a key venue, has a strong Corporate & Social Responsibility (CSR) programme – “Connect” – that was established in response to the increasing demands of clients. Awards have followed including Gold-Certified EarthCheck and Green Tourism certifications.

Challenges faced

The full case study contains a list of all the challenges that The Langham Hotel identified when conducting a complete review of waste management in a luxury hotel environment. They included issues such as a minimal impact on guests, how to communicate with a large workforce and the handling and storage of waste and recycling before collection.

Services to match

The Commercial Waste Services team at Westminster City Council have worked with The Langham Hotel to take the hotel from a ’general waste only’ service set up with their previous waste collector to a set of tailored waste and recycling services.

The Langham Hotel staff cites the consultative approach of Westminster’s Commercial Waste Service as a key differentiator from alternative services. Kobus Maree of The Langham Hotel said:

‘Commercial Waste Services were genuinely interested in our whole waste management process to ensure that the services proposed were relevant and going to contribute positively to solving some of the issues we had identified.’

The services that the hotel now receives as a result of the consultation are detailed in the full case study which can be downloaded from the website.


In 2016 The Langham Hotel,  were delighted to have exceeded their target of recycling more than 72% of waste generated on-site. Combined with Westminster’s service pledge to recover heat and electricity for Londoners from general waste, this means that no waste from the hotel ends up in a landfill.

Other benefits that The Langham Hotel is enjoying are also covered in the full case study. They include 365-day service, the responsiveness of the service provided and achieving the Hotel Group’s sustainability agenda.

Dialogue of Continuous Improvement

Our new case study concludes with a look at the projects currently underway as part of the partnership between The Langham Hotel and Westminster City Council Commercial Waste Services.


Can we help you achieve your waste and sustainability targets?

To download a copy of the case study simply click on the image below and take a look at everything that has been achieved. Alternatively, if you would like one of the hospitality sector representatives to come and talk about this case study (and others) through with you and to see how we could partner with your establishment, click here for a Call Back.

hotel waste management