Frequently asked questions

A list of the most commonly asked questions including what to do with bulky waste and how to order more bags.

You pick up our waste but now we want to do recycling - how do we add that?
When will my rubbish be collected?
How do I complain about the behaviour of a driver or waste collector?
Why was my rubbish not collected?
Why do I have to buy the commercial waste bags?
What do I do when new arrangements were due to start and haven't?
How long does it take until I receive the bags?
How do I get a quote for the collection of bins?
What is a waste transfer note?
What areas do we collect in?
How do I know what services I need for an office?
Do you collect rubbish over Bank Holidays, Christmas and New Year?
Why don’t our business rates include waste collection?
Can I get some stickers for bins?
Why did I get a fine (FPN) for leaving rubbish out?
How do I change my contact details?
What size are your bins (containers)?
Can we dictate the pick up time?
Do you offer recycling and waste treatment facility tours?
Where is food waste sent?
Where can I find your waste registration number?
It does not appear our new collection arrangements have started, what do we do?
Can we change or decide our collection time?
Where to find SELCHP's environmental permit
Where to find Alperton WTS permit
Disinfection Service
Where to find Biogen's permit
What is a waste audit and how do I book one?
What should I do if my collection is missed?
Where is the waste and recycling that we collect processed?
Cancelling your waste collection
What do I do if I can't find a collection time / time band for my location?
How do I submit a complaint about waste collection services?
Sustainable waste management
Where should I place my waste and recycling for collection
Self-delivery to waste disposal sites