What should I do if my collection is missed?

Please contact the helpdesk as soon as possible.

We are sorry if we've missed your business waste or recycling collection. If you would please contact our Commercial Waste Services helpdesk as soon as possible, then we can contact the vehicle crew operating in your area and see if they are able to return to your premises today. Our helpdesk can provide an update. 

Please contact our helpdesk on 0207 641 6180 and/or email us: commercialwaste@westminster.gov.uk

[If the missed collection is for a Residential Property, please contact the Residential Helpdesk - 020 7641 2000 option 1.]