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If there has been an issue with your rubbish or recycling collection, for example, you found that your recycling bin wasn’t emptied, you can easily report these to us. Whatever the situation we will help you rectify the issue sooner rather than later. So how does this work?

If you are a Westminster City Council customer, and there is an issue with your scheduled collection, you can let us know by calling on 020 7641 6180 and we will provide assistance.

You can also report an issue by clicking on the button below.

Report a commercial waste issue

Now you can also report a service issue online 24/7

Alternatively, we have improved the way of reporting any service issues online. This is an example of how we are constantly looking for ways to improve our services.

Step One: Simply click on this link and it will take you directly to the report page.

Step Two: The screen you’ll see will look like this and it will ask you to choose what you would like to report.

Westminster report it

Step 3: If you haven’t already then registered an account then you will then need to do so in order to report your issue. Once you have done this you will be directed straight to the reporting page.

If you are interested in other ways in which we are helping our customers improve the waste management and recycling service we offer, check out more news items on our blog


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