Accounts Queries

Have you any queries about invoices or your account details? Search here for accounts related FAQs.

• Restarting your collection
• Pausing your collection
• Where is my order?
• What are my payment options?
• After ordering bags I received an email saying payment did not go through - what should I do?
• Can I return the bags and get a refund?
• How do I amend the name on my account?
• How do I reset my password?
• How do I get a waste transfer note?
• Do I have to pay for collection as well as the bags?
• Can I order waste bags with a cheque?
• How do I change the email address on my account?
• How do I change my address for waste collection?