Frequently asked questions

A list of the most commonly asked questions including what to do with bulky waste and how to order more bags.

• How do I change my contact details?
• Can we change or decide our collection time?
• Why was my rubbish not collected?
• How long does it take until I receive the bags?
• When will my rubbish be collected?
• Why do I have to buy the commercial waste bags?
• Why don’t our business rates include waste collection?
• Self-delivery to waste disposal sites
• Where is the waste and recycling that we collect processed?
• Sustainable waste management
• Disinfection Service
• How do I submit a complaint about waste collection services?
• Cancelling your waste collection
• What is a waste audit and how do I book one?
• It does not appear our new collection arrangements have started, what do we do?
• Can we dictate the pick up time?
• Why did I get a fine (FPN) for leaving rubbish out?
• What areas do we collect in?
• What is a waste transfer note?
• You pick up our waste but now we want to do recycling - how do we add that?
• How do I complain about the behaviour of a driver or waste collector?
• What do I do when new arrangements were due to start and haven't?
• How do I get a quote for the collection of bins?
• How do I know what services I need for an office?
• Do you collect rubbish over Bank Holidays, Christmas and New Year?
• Can I get some stickers for bins?
• What size are your bins (containers)?
• Do you offer recycling and waste treatment facility tours?
• Where is food waste sent?
• Where can I find your waste registration number?
• Where to find SELCHP's environmental permit
• Where to find Alperton WTS permit
• Where to find Biogen's permit
• What should I do if my collection is missed?
• What are my waste collection time bands?
• What do I do if I can't find a collection time / time band for my location?
• Where should I place my waste and recycling for collection
• What bag or bin do I use for which type of rubbish or recycling?
• How many bags are there in a roll of waste or recycling bags?
• What is the simpler recycling scheme?