Insights from Emmanuel Pouchoux, Commercial Waste Services Portfolio Manager
When I joined Westminster City Council’s commercial waste services six months ago, I expected familiar challenges from my experience in food waste management. But I soon discovered this role would push me in new directions and deepen my respect for the dedicated teams working behind the scenes in Westminster.
A steep learning curve
Waste management is complex. It’s not just about collection — there are multiple waste streams, strict compliance rules, and challenges unique to each site. There’s no one-size-fits-all solution. Every business has unique needs, which makes the work both challenging and rewarding.
The hidden heroes of Westminster’s streets
The pace and volume of work to keep Westminster clean surprised me. Dedicated teams work behind the scenes every day, maintaining our city’s streets and public spaces.
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What makes Westminster different
Westminster is unique. With major events, a mix of independent and international businesses, and constant tourists, waste demands change daily. Our team adapts and problem-solves together, sharing knowledge and supporting each other.
Small changes, big impact
Big improvements often come from small changes: better waste segregation, clearer staff training, and stronger engagement. Getting the basics right transforms waste performance.
Sustainability in action
Sustainability is central to our work. Working with clients who prioritise waste management is the most rewarding part of my role. These businesses invest in reducing contamination and improving recycling, pushing us to do better.
Looking ahead
Our goal is to become trusted waste consultants for your business, offering practical advice and innovative solutions. Together with our customers, we will drive real progress in waste management across Westminster.
If you’d like to discuss how Westminster City Council’s commercial waste services can support your business, contact us today on 020 7641 6180 or commercialwaste@westminster.gov.uk.
